In a move that has many people praising CVS, the company responded quickly after some pharmacists became frustrated with their workload and refused to show up for their shifts.
The problem erupted when CVS decided to hire additional lower-wage associates in order to help with customer service and processing prescriptions. However, this left little assistance for those who were actually responsible for dispensing medications. Furthermore, the extra employees left many pharmacists feeling overexerted.
As a result, some pharmacists simply walked out of their shifts, leaving a huge gap in pharmacist positions across the country. As a way to make up for the sudden shortage, CVS ordered an emergency hiring effort and also offered extra staffing to the places where pharmacists had left.
The move appears to have been welcomed by customers and the pharmaceutical industry, as it ensured customers were able to still access their medications without waiting periods. The move has also been praised by many pharmacists, who are thankful that their frustrations were acknowledged.
It’s a good sign that CVS showed an understanding and empathy towards the pharmacists and the situation they faced. This provides a great example of how companies should listen to their employees’ concerns, and take action to alleviate any challenging situations. Hopefully, other companies will follow CVS’ example and take steps to reduce or altogether eliminate the issues faced by pharmacists in their workplaces.
